Callers List
Think of the Callers List as the equivalency of your mobile phone's missed and dialed call list. You can see every incoming and outgoing call made to your extension.
Callers List
The Callers List button gives you the ability to see all incoming and outgoing calls placed from your phone. You also have the ability to return a call to any phone number in the callers list or forward a phone number into your speed dial directory.
To use the Callers List feature press the More button and then press the Call List button. You will be given the 5 options depicted below.
Callers List - The Callers List will show you the last 200 outgoing and incoming calls.
Scroll up or down - The up scroll button takes you directly to caller 200, which would be the most recent caller. The down button takes you directly to caller 1 which would be the oldest caller on file.
Resume - Take you back to the last caller you were interacting or looking at.
Sort - The sort button will temporary re-sort the callers in alphabetical order so you can find a specific callers name quickly. Now pressing the up button will take you to the names starting with X’s and pressing the down key takes you to callers starting with A’s.
Delete List - The Delete List will delete all callers in the list. Pressing the delete list key will make you confirm that you want to delete the callers or cancel to go back to the previous screen.
Quit - The quit button returns you back to the main screen on the phone.
Once you have entered the list of callers either through the scroll buttons, resume button or sort button, you will be given the following 6 options.
Dial - Pressing the Dial button will call the caller back in the same manner that the number is shown on the screen.
EditNum - The Edit Number button allows you to edit the number before you dial the caller or copy the number for things like adding a 1 or removing the area code.
Please note that most PBXact systems will allow you to dial the number normally. The phone system will automatically remove the area code or add the 1 for you, so please use the Dial Number for faster dialing.
To edit a number use the left and right arrow keys on your phone and either press the number that you would like to add or press the backspace key to delete a number. Once you have edited the number, you can press the dial button to be connected to this number. Pressing the copy button is the same as the screen on the next page for the Copy Option except it copies the number with your changes into your personal directory. Pressing the cancel key takes you back one screen.
Details - The details button gives you more detailed information on the caller such as which line of your phone the call took place on and how long the call lasted.
Delete - The delete key allows you to delete the specific caller that you have highlighted at any given time from the list. Pressing the delete key will make you confirm that you want to delete the caller or cancel to go back to the previous screen.
Copy - Pressing the copy key will copy the caller ID name and number into your phone’s directory that can be used for speed dialing in the future.
Quit - The quit key takes you back 1 screen or to the main callers menu as depicted above.
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