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Automated Collections

Cash flow is king, right? But paying customer service representatives to collect your money isn't cheap. Collection companies aren't cheap, either, taking anywhere from 30-60% of your money.

Introducing automated collections. Using the power of the PBXact phone system, you can automatically dial your customers and playback a custom message - even have our text-to-speech engine read their balance to them right over the phone. Everything is configured to your specific business needs. Many businesses employ friendly reminder collections that are initiated a few days after a balance has become due and no payment has arrived. For extremely late accounts, aggressive collections can call the customer numerous times a day.

We offer two options for our automated collections system - a hosted platform and a standalone platform. The hosted platform resides at our central location and we make the calls for you. You configure everthing through a web interface, and can upload your collections information in an Excel spreadsheet. The standalone edition plugs right into your PBXact phone system and utilizes your outgoing phone lines to call customers.

Hosted Collections	Standalone Collections
Billed in 1 minute increments at $0.10-$0.20/minute depending on usage	Uses your outgoing lines, so you will be billed by your telephone company for calls
No hardware required	Requires a PBXact business phone system (see products page for details)
Custom messages can be recorded by calling into the system
Web interface for configuration
Daily reports
Customers can "press 1 at any time" to speak with your customer service representatives
System can detect voicemail and answering machines and playback a different message
Text-to-Speech capabilities to read customer account information aloud to customers
No startup fees and $0.10-$0.20/minute depending on usage	$2,000 add-on to your PBXact phone system

We can also create custom add-ons to your automated collections system, such as the ability to accept credit cards over the phone without any human interaction - the user is prompted for card information and the card is processed immediately and funds are deposited into your bank account.