Features
- Unlimited Extensions - Each employee can have
their own extension, regardless of how many incoming telephone
lines you have. Physical phone lines can then be shared by multiple
employees, resulting in cost savings for your business.
- Custom Interactive Voice Response (IVR) Auto Attendants
allow you to direct your customers to various parts of your organizations
through easy to use push button menus. You can even have different
menus for different times of the day, such as open hours or closed
hours.
- Company Name Directory empowers your customers
to find people in your organization easily and connect directly
to their extension
- Outlook Integration allows you to point-and-click
contacts to make phone calls
- Voicemail to email – receive your voicemail
messages in your email box and play them over your computer speakers.
- Heads up Display gives key people a one-screen
view of your organization and allows them to see who is available,
transfer calls to extensions, transfer calls to cell phones, and
secretly monitor live calls and record phone calls on-the-fly
for quality assurance
- Blast Groups allows groups of people in your
organization to be grouped together to form customer service teams
- Find-Me-Follow-Me allows you to simultaneously
ring desk extensions, cell phones, and other phones. Imagine the
freedom of being able to accept phone calls anywhere and everywhere.
- Support for numerous types of incoming phone lines,
such as analog voice lines, T1s, PRIs, and VoIP-based carriers.
PRI and VoIP based services allow you to have multiple DIDs (Direct-Inward-Dial)
numbers that you can utilize to give employees direct numbers
without the cost of having direct lines for each employee.
- Telecommuter Support allows remote employees
to make phone calls through your PBX over the Internet…from
anywhere.
- Soft-Phone Support – With PBXact, you
can have a phone on the computer screen. With a simple computer
headset, you can make and receive calls as if you had a handset
phone on your desk. Great for customer service teams to reduce
the cost of handset hardware or on-the-go employees with laptop
computers.
- Paging and Intercom – call an extension
to automatically use the power of your speaker phones for paging
and intercom
- Multiple conference bridges allow groups of
people to communicate in one group setting from anywhere
- Link multiple office branches for reduced
phone bills by using the power of the Internet or your dedicated
point-to-point or frame relay network. Make inter-office phone
calls without per-minute charges.
- Automatic remote backup – your PBX is
automatically backed up on a central server every night. If something
goes wrong, we can have you up and running with a previous configuration
in a matter of hours.
- Automated Collections - How would you like
your PBXact phone system to automatically collect overdue money
owed to you without the use of your staff or a collection agency?
Click here to find out more...
- Plus you get all the standard advanced features of
a phone system – caller-id support, call forward,
call forward busy, call forward no answer, call waiting, call
pickup, do not disturb, call tracing, and much more.
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