| Requires FreePBX 2.11 or Greater
Park Pro adds the ability to add multiple parking lots within FreePBX, useful for companies running multiple locations off the same server, or companies that need multiple parking lots or have many internal departments.
Park & Announce Feature
Automatically Announces Parked Calls to a Page Group.
The Park and Announce feature of Parking Pro allows you to set up and define & automatically announce when a call is parked by paging a group of phones. Parked calls can be picked up by anyone on a system. As an option this module allows the caller to leave a brief message to be played during the page announcement. This can be useful for announcing the callers name or other information requested from your caller. Parked Calls will then be announced to the a paging group allowing anyone to pick-up the call at the announced extension.
Sample Uses of Call Parking & Announce
Scenario 1: A busy car lot gets a sales call from a prospective customer. With all of the sales reps out on the lot, the receptionist transfers the call to the Park & Announce extension for the Sales Department. All of the Sales Reps phones, including the overhead paging system then receive the page "Sales Call" "Used Cars" "Parked On Extension" "71" and an available sales rep then answers the call, by dialing extension 71 from his phone.
Scenario 2: Using Park & Announce within an IVR. The same car lot on slow business days does not staff a receptionist. So when our prospective customer calls into the business they are greeted by an IVR, the caller presses option 2 for "Sales" and they are routed to the Park & Announce Extension configured for the Sales Department. With this module enabled and configured it will then ask the caller for their name, and then put them on hold, as it sends out a page to all of the phones and the overhead paging system "Sales Call From" "Customer Name" "Parked on Extension" "71" an available sales rep then answers the call "Hello 'customers name' how can I assist you today?"
Scenario 3: To save on Hardware cost the same dealership is using the same PBX to run their new car dealership as their used car dealership across the street. Each location is a separate entity with it's own sales staff. With the Park Pro module they have added a parking lot for each dealership and associated paging groups for each lot to the phones at their respective locations. They can now park calls for both companies on their own individual lots without having to share a single parking lot.