To use the Queues button press the Queues button above on your phone. You will than be prompted to enter your agent number.





Enter your agent number and press the done key. You can use the backspace to delete an entry or cancel to leave the application. Next you will see a list of all queues that you can join.





Press the up or down button to pick a different queue. On this screen you can see standard queue stats such as;

InQ=Callers waiting in Queue
H=Average hold time
A=Abandoned Callers

Once you have the correct queue highlighted you can press the select key to manage your status in the queue.





The screen above shows that you are currently logged out of the queue. Press the logon button to join the queue and start accepting calls from the queue.





Now enter your password to join the queue.





This screen now shows you are logged in and you have the ability to log off or pause yourself for things like wrap up time or to take a break. While you have yourself paused no calls will be sent to your phone. When done you can press the exit key.





If you are currently logged into any queues the light next to the queues button will be lit red as a reminded that you are an active agent in a queue.