Video Collection



Aastra 6755i, 6757i & 6757iCT
ACD Agents: Logging In & Out of Queues

The ACD Agents feature allows agents to log in and out of queues that are setup on the system and to pause or unpause themselves in any queue that they are logged into.

When finished with this video, check out how to pause and unpause agents.

http://schmoozecom.com/pbxact.php

 

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